Customer Support Representative

About the Role :We are hiring a Remote Customer Support Representative. This role is fully remote and requires a proactive, detail-oriented professional who can deliver exceptional customer service while working independently.The ideal candidate is responsive, solution-driven, and comfortable supporting customers in a fast-paced environment.Job Type: Full-Time.Shift : 8:00am - 5:00pm Algeria time.Key ResponsibilitiesRespond to customer inquiries via email, live chat in a timely manner.Provide clear and accurate information about products, services, and policies.Resolve customer concerns efficiently while maintaining a professional tone.Escalate complex issues to the appropriate internal teams when necessary.Document all interactions accurately in the CRM system.Follow up with customers to ensure full resolution.Maintain high customer satisfaction standards.Meet KPIs such as response time, resolution time, and CSAT scores.RequirementsPrevious experience in customer support, customer service, or similar roleExcellent written and verbal English communication skillsStrong problem-solving and conflict-resolution abilitiesAbility to work independently in a remote environmentStrong time management and organizational skillsReliable internet connection and a quiet work environmentComfortable using CRM systems and support toolsPreferred QualificationsExperience supporting US based customers.Familiarity with ticketing systems such as Zendesk, HubSpot, or similar.Ability to work flexible hours depending on client needs.Advantages of Working with Us:Enjoy the freedom of working from home or any location.Collaborate with an international team and expand your professional network.Opportunities for continuous learning and career growth.